Customer-Oriented Evaluation System of Supplier Quality Performance

This article establishes a rating system for supplier’s performance from the orientation of customer satisfaction by objective-orientation driving. Its purpose is to provide a methodology of “how to integrate the capabilities between supplier and manufacturer, and to apply different strategies under the needs of quality improvements”. This study is undertaken to specify the interaction and mutual movement among the three groups in the supply chain “Supplier-Manufacturer-Customer” and to integrate the results of four factors: incoming inspection, performance of line reject, service quality of supplier, and product reliability. It will attempt to transform these factors into measurable, quantitative, JIT (Just-In-Time) parameters, that are utilized in planning and establishing a rating system of supplier’s performance focused on satisfying customers, both internal and external, which leads to the best value for money in acquiring materials and services.